Privacy Policy

Who we are

Sport Dimensions is a specialist physiotherapy and rehabilitation clinic based in London, with locations in Chiswick and Blackfriars. We provide advanced treatments including shockwave therapy, custom orthotics, and pelvic health services.

For the purposes of data protection law, Sport Dimensions is the data controller responsible for your personal data.

What data we collect

We may collect the following personal data when you use our website:

• Name, email address, and phone number (via our contact and booking forms)
• Responses to our self-assessment quizzes
• Information you provide through consultation request forms
• Technical data such as your IP address, browser type, and pages visited (via analytics cookies)

How we use your data

We use your personal data for the following purposes:

• To respond to your enquiries and process consultation bookings
• To provide you with your quiz results and personalised recommendations
• To send you marketing communications, only where you have opted in
• To improve our website and services through anonymised analytics

Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

• Consent — when you submit a form, complete a quiz, or opt in to marketing communications
• Legitimate interest — to operate and improve our website and services, and to respond to enquiries

Data sharing

We do not sell your personal data to any third party. We may share your data with:

• Our email marketing platform, only if you have opted in to receive marketing communications
• Analytics providers (Google Analytics) to help us understand how our website is used

All third-party providers are required to process your data in accordance with data protection law.

Data retention

This website does not store patient records or clinical data. Form submissions and quiz responses are processed in real time and forwarded to our clinic team via email. We retain your contact information only for as long as necessary to fulfil the purpose for which it was collected.

If you have opted in to marketing, we will retain your email address until you unsubscribe.

Your rights

Under UK data protection law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate data
• Erasure — ask us to delete your personal data
• Data portability — request your data in a machine-readable format
• Withdraw consent — withdraw your consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to ensure it functions correctly and to help us understand how visitors use our site. For full details on the cookies we use and how to manage them, please see our Cookies Policy.

Contact us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

• Email: enquiries@sport-dimensions.com
• Website: sport-dimensions.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.